- To provide a supervisory management function for all service advisors at the automotive workshop
- To lead a reception team ensuring efficient and professional manner is maintained.
- Act as a role model to demonstrate and promoting standards expected by practising and creating the energy and the enthusiasm for excellent customer service.
- Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time
- Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment
- Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.
- • Ensure that all staff are friendly and wear’s all name badges
- • Conduct daily feedback and operational meetings to review daily expectation and deliverables
- • Answer phones in the most professional and efficient way.
- • Provide a daily tracking of performance and review daily.
|Abu Dhabi, United Arab Emirates
|United Arab Emirates
وظائف الامارات,فرص عمل الامارات,وظائف UAE National | Reception/Service Supervisor | Al Futtaim Automotive | Abu Dhabi - Al Futtaim Group