We are currently looking for technically competent & performance driven Aftersales Supervisor to work for Toyota in Dubai. Reporting to the Dealer Principal, you will drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center’s performance to consistently deliver seamless customer experience.
- Your key responsibilities are as follows:
- Drive branch performance to achieve sold hours target, revenue target, accessory and SMC sales a nd recovery rate target
- Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
- Compliance of all local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
- Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
- Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
- Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations
- Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce
- Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining, but not limited to Toyota Head office, Customer Engagement Centre, Customer Relations Department, Vendors, Marketing team, CRM; Business process and Mystery Shopping
- Hold regular MFRs with Branch Account Managers to understand and optimize Branch P&L
- Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting.
- Manage facility to comply with the Toyota Corporate Image standards as well as HSSE standards
- Ensure 100% compliance with Standard Operating Procedures
|Fujairah, United Arab Emirates
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وظائف الامارات,فرص عمل الامارات,وظائف Aftersales Supervisor - Toyota & Lexus | Al Futtaim Motors | Fujairah - Al Futtaim Group