وظائف Customer UX & Excellence Manager - Rasan فى الامارات

مطلوب للعمل فى الامارات Customer UX & Excellence Manager - Rasan
وظائف الامارات اليوم


  • Design and plan Customer care department KPA/KPI and annual budget
  • Recruiting and Managing the Supervisors/Executives
  • Be “subject matter expert", from a business, operations, customer service and consumer affairs perspective. Ecommerce Customer Service Manager will own many aspects of support, ranging from building scripts/FAQ for phone / email / online chat to driving initiatives to improve day-to-day processes. 
  • Oversee the day-to-day operations of the Consumer Care Associates through Supervisors/Team leads. 
  • They will design & conduct formal training sessions upon initial hire as well as ongoing refresher courses.
  • A performance evaluation and continuous performance enhancement process to be implemented
  • They will evaluate and analyze systems, i.e. email and chat service to ensure it is being used to its maximum benefit. Report on productivity and react accordingly. 
  • Utilize market leading Customer Service and web technologies to increase consumer satisfaction. 
  • Responsible for day-to-day administration of Live Chat tools and other web-based consumer Affairs technology
  • Coordinate with Growth/product, QC and marketing to design and conduct periodic market survey
  • Periodic/regular Customer Care MIS with market and consumer behavior insights
  • Keep a close eye to Identify Consumer pain regarding customer UX in different platform , solution gaps or improvement areas to regularly update management
  • Strictly monitor Regulatory guideline regarding to Customer/consumer rights
  • Closely follow-up with internal stakeholders to submit timely response for any regulatory enquiries or complaint

Job Details

Posted Date: 2021-10-14
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Internet/E-commerce; Insurance & TPA; Banking

Preferred Candidate

Career Level: Mid Career


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